Orders are processed within 2 business days of payment confirmation. Delivery generally takes 3–5 business days: as soon as your parcel is handed over to the courier, you will receive a shipping confirmation email containing a Tracking Number so you can monitor its arrival.

We ship to all EU countries and to the USA. Any handling and customs fees are the responsibility of the customer.

Shipping rates vary based on destination and order amount:

Italy — standard rate €5.00 — Free for orders over €100.00

EU — standard EU rate €10.00 — Free for orders over €200.00

Rest of the world — standard rate €17.00

Shipping costs do not include import duties or any additional taxes that may apply depending on the destination.

You can pay with all major credit cards (Visa, Mastercard, Maestro, American Express), as well as Google Pay and Apple Pay.

If you receive a damaged or incorrect item, please contact our customer service team directly at customer@heysport.it

Right of Withdrawal for physical products

Pursuant to Articles 52 et seq. of Legislative Decree No. 206 of 6 April 2005 (Consumer Code), as amended by Legislative Decree No. 26 of 7 March 2023 (implementation of EU Directive 2019/2161 "Omnibus"), the consumer Customer has the right to withdraw from the purchase contract, without giving any reason, within 14 (fourteen) calendar days from the day on which the Customer, or a third party designated by the Customer (other than the carrier), takes physical possession of the goods.

How to exercise the right of withdrawal

The Customer may exercise the right of withdrawal in one of the following ways:

- By completing the withdrawal form available in the customer area of the website or at the page https://en.heysport.shop/pages/withdrawal-form;

- By sending an explicit withdrawal declaration to the email address customer@heysport.it

The withdrawal notice must be sent before the expiry of the 14-day period. We will send confirmation of receipt of the withdrawal without delay on a durable medium (email).

How to return the product

Returns are free of charge. Once your withdrawal notice has been received and approved, we will send you the instructions for the collection of the parcel by our appointed courier. We recommend reusing the original packaging for the shipment. Please remember to include the return form in the parcel, which you can download at https://en.heysport.shop/pages/withdrawal-form or find enclosed with your order.

Effects of withdrawal and refund

In the event of withdrawal, we will reimburse all payments received, including standard delivery costs, within 14 (fourteen) days from the date on which we receive the returned product, or from the date on which you provide proof of shipment (whichever is earlier). The reimbursement will be made using the same payment method used for the initial transaction, unless otherwise agreed, and in any case without any additional costs to the Customer.

Exchanges are not available for online purchases. You will need to return the item you purchased and place a new order selecting the correct size.

We are committed to refunding correctly returned items upon receipt at our warehouse and completion of the quality check on the returned goods.

The refund will be issued to the same payment method used at the time of purchase within 10 business days when Shopify Payments is used as the payment method.

If the size you wish to purchase is no longer available, you can enter your email address in the dropdown in the top right corner to receive a notification when the item is back in stock.